super stuff for super kids
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© 2017 by A is for Alice

Store Policy

CUSTOMER CARE

Processing time

Each item is handmade, so takes between 7-14 days to create.

 

Estimated shipping times

UK: 2-3 business days

North America: 7-10 business days

Europe: 3-5 business days

Australia, New Zealand and Oceania: 10-14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose and the local postal service. Everything is shipped via Royal Mail 1st Class Signed For or Royal Mail International Signed and Tracked.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. 

PRIVACY & SAFETY

Our website uses a secure payment processor for your orders. All of your details remain private and confidential. 

GDPR

We respect your privacy, and in line with GDPR guidelines within the EU; we wanted to let you know what we do with your data to keep it secure.
At A is for Alice, we only keep your personal information for as long as it takes to process and dispatch your order, and for our own tax records.
You have a right to any of the data we keep, as well as being under no obligation to follow our social media channels - you can unsubscribe/unfollow at any time for any reason.
We only share your information with companies immediately relevant to processing your order, such as Royal Mail and Parcel Force. Whenever we share feedback/photos/reviews on social media, we will always seek your direct permission before sharing them, and you may withdraw that permission at any time and the information will be deleted.

RETURNS & CANCELLATIONS
 

I gladly accept returns and cancellations providing the following conditions are met:

 

Contact me within: 5 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

All items are returned unworn in their original packaging

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

 

Conditions of return

Buyers are responsible for return shipping costs unless the item is defective or damaged. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

In all circumstances please contact us first so we can help resolve any issues.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL