Shipping & Returns

SHIPPING POLICY

Processing time

Each item is handmade, so takes between 7-14 days to create.

Estimated shipping times

UK: 2-3 business days

North America: 7-10 business days

Europe: 3-5 business days

Australia, New Zealand and Oceania: 10-14 business days

We do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the local postal service. Everything is shipped via Royal Mail 1st Class Signed For or Royal Mail International Signed and Tracked.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may be payable in your country. We are not responsible for delays due to customs.

RETURNS POLICY

I gladly accept returns and cancellations providing the following conditions are met:

Contact me within: 5 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

Items are returned unworn in their original packaging

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs unless the item is defective or damaged. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Items must be returned to 68 Derwent Rd, Birmingham B30 2UT.

In all circumstances please contact us first so we can help resolve any issues. You can email us here: aisforalice1@gmail.com